The global employment space has undergone a dramatic transformation over the last five years. Most Employers of Record (EORs), who provide global payroll and hiring solutions, are seen as being in one of two camps. Some EORs are either high-touch service, low-tech providers while the others are low-touch service, high-tech platforms.
At Borderless AI, we’ve bridged the gap by making customer service the cornerstone of our tech-driven EOR platform. As we continued to innovate and think about the best ways to add value to our customers, we explored how organizations around the world have been increasingly integrating the usage of AI tools into their day-to-day activities. Research by the Society for Human Resource Management (SHRM) states that nearly one in four organizations had reported using artificial intelligence to assist with human resource (HR) related tasks, including hiring.
We thought deeply about how this new trend impacts global companies, and what it means for the future of hiring across borders. This resulted in the creation of Alberni: The world’s first generative and conversational AI agent for global HR.
What is Generative AI?
Generative AI refers to a class of artificial intelligence systems that can generate content, such as text, images, audio, and more, in response to prompts based on information gathered from existing data.
These systems are best known for using machine learning techniques, specifically generative models, to create content that is often indistinguishable from what a human might produce.
Generative AI has been applied to various domains, including but not limited to:
Text Generation: Creating human-like text, such as natural language generation, creative writing, or even code generation.
Image Generation: Generating realistic images and artwork.
Data Synthesis: Creating synthetic data for training machine learning models.
These functions of Generative AI have found various applications in the workplace and have contributed to increased efficiency, accuracy, and automation.
How Generative AI Is Used in HR?
AI has been proven to enhance the efficiency of many workplace-related tasks and is particularly useful for managing human resource-related tasks, including hiring, compliance, payroll, and administration.
A study to understand the needs of 250 HR managers showed that:
- 78% of them had implemented AI to some extent to assist with employee record-keeping
- 77% used AI to assist with payroll processing and benefits administration
- 73% leveraged AI for recruitment and hiring
- 64-72% had AI help with processes like performance management, onboarding, employee retention, and talent mobility management.
It’s predicted that in 2024, AI will continue to be integrated into HR at a faster pace than in previous years.
At Borderless AI, we were especially interested in how generative and conversational AI could be implemented in additional HR contexts:
Automated Content Generation
Reports and Summaries: Generative AI can assist in automatically summarizing lengthy reports, extracting key insights, and generating concise summaries.
Contract Generation: Using generative models to suggest or draft employment contracts, helping users compose legally compliant agreements more quickly and effectively.
Chatbots and Virtual Assistants: Generative AI models are often used to power chatbots and virtual assistants and are used as an enhanced customer support feature or sometimes in place of customer service associates.
Knowledge Base Maintenance: AI systems can be used to generate and update articles, FAQs, and more based on user queries and feedback.
Data Analysis and Reporting
Data Synthesis: Generative AI can create synthetic datasets for testing and training purposes, which can be useful when dealing with sensitive or limited data.
Automated Data Insights: AI tools can analyze large datasets, generate insights, and present key findings to help businesses make data-driven decisions.
These are just a few examples of how AI has proved to be useful in the workplace. However, as generative AI technology continues to improve, its relevance in professional settings grows as it demonstrates its capability when implemented in other industries.
Applying this concept to the world of global HR, Borderless AI devised Alberni: the first AI agent for global HR. Alberni is built to transform the way HR managers hire, onboard, and pay new global talent.
Introducing Alberni: The World's First AI Agent for Global HR
Global employment expertise is built on knowledge retrieval from multiple databases requiring an enormous expenditure of time and resources. Alberni solves this problem by:
- Using LLMs to provide a best-in-class embedding-based semantic search.
- Using proprietary technology to identify the most relevant and up-to-date sources to answer jurisdiction-specific employment questions.
- Using unique multilingual AI models so that Alberni can support over 100 languages, including cross-language queries.
Alberni already powers the employment agreements produced by Borderless AI, and now, also acts as a self-service solution designed to empower companies and their staff. With Alberni, users can quickly create contracts, ask questions, and analyze legal agreements in a matter of minutes. There are several reasons why companies should use Alberni as their AI HR agent:
- User-Friendly and Intuitive: Because Alberni understands natural language, all users can feel empowered to ask questions and have Alberni locate the right data.
- Next-Gen Insights: Leveraging our proprietary platform, Alberni provides elegant interpretations, thus saving you time by eliminating the need to search multiple databases.
- Authority and Trust: Alberni consistently provides well-cited information so you can rest assured the data you receive is reliable.
- Targeted Search: Using AI technology, Alberni searches verified employment laws/clauses in a matter of seconds, ensuring precision and efficiency.
With Alberni as their HR agent, HR managers can dedicate more time to core HR responsibilities rather than waste significant administrative time drafting employment agreements and manually searching for the correct information.
Are There Risks of Using AI for HR Tasks?
When it comes to generative AI, you should have a solid understanding of how the technology operates before you engage with it and maintain reasonable expectations regarding the information you receive.
It is crucial to acknowledge that the effectiveness of generative AI depends on the quality of the data it receives, so if the data contains errors or inconsistencies, the results may mirror those. It’s good business practice to cross-check the information you receive with a trusted source.
At Borderless AI, we know the importance of the ‘human’ in Human Resources. Our AI agents are supplementary to our dedicated in-house human customer support and our customers will always have human support to streamline their global hiring processes.
Other Benefits of Working with Borderless AI
Alberni is just the latest addition to Borderless AI’s existing Employer of Record (EOR) solutions. Our Employer of Record platform allows you to onboard, pay, and manage your global team members hassle-free, no matter where they are. Some of our EOR services include:
- Drafting contracts and legal documents
- Swift and streamlined onboarding services
- Managing and setting up localized employee benefits
- Tracking time-off and expense submissions
- Administering global payroll
- Ensuring tax compliance
- Support with global visa requirements
Why Choose Borderless AI?
When you choose Borderless AI, you can look forward to:
- Global Expansion: Build your team with talent from around the world
- Efficient Cash Management: Borderless AI requires no salary deposits or payroll pre-funding
- Elite Customer Service: With our in-house customer support, accompanied by AI agents, Borderless AI is there every step of the way to make your global hiring process seamless.
Borderless AI represents a paradigm shift in global HR, highlighting the transformative potential of AI in enhancing employee experiences worldwide. Through its innovative approach, Borderless AI empowers organizations to embrace diversity, foster collaboration, and drive success in an increasingly interconnected world.
Speak with Borderless AI today and learn how to elevate your global HR practices.
Disclaimer
Borderless does not provide legal services or legal advice to customers, contractors, employees, partners, or the general public. We are not lawyers or paralegals. Please read our full disclaimer here.
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